Refund & Returns Policy
Every MCB box is printed and made to order with your artwork, after you approve a free digital proof. Because of that, our policy is different from a shop selling ready-made goods.
Faulty or damaged boxes: reprint or refund
If your boxes arrive damaged, faulty, or different from the proof you approved (wrong paper, size, finish or print), email photos to us within 7 days of delivery. We will reprint the affected boxes free of charge or refund them, whichever you prefer. You do not need to send damaged boxes back unless we ask.
Custom-printed boxes
Boxes that match your approved proof can’t be returned or refunded, because they are made only for you. Please check every detail on your proof: production starts only after you approve it.
Cancelling an order
- Before you approve your proof: cancel at any time for a full refund.
- After you approve your proof: production has started, so the order can’t be cancelled.
Sample kits
Sample kits can be returned unused within 14 days of delivery for a refund of the kit price. If your kit arrives damaged, we replace it free of charge. The $180 kit credit can’t be exchanged for cash.
How refunds are paid
Refunds go back to the card or payment method you used, within 5–10 business days of approval (your bank may take a few extra days to show it).
How to contact us
Email our contact form with your order number (e.g. MCB-1042) and photos if something is wrong. We reply within one business day.